You have set up different user accounts on your mobile terminal devices.
You are using several mobile terminal devices (smartphones, tablets) in your home network.
Use the same user account to log in on all mobile terminal devices.
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Appliances not shown in app
The Miele appliances are not shown in the Miele app.
Incomplete electronic data plate (serial number).
The smartphone/tablet must be connected to the Miele domestic appliance’s access point (own Wi-Fi) when the appliance electronic data plate needs to be checked. The menu navigation can vary depending on the domestic appliance and what equipment and software it has.
Symbol explanations
Procedure on the appliance
Procedure in the Miele app
Procedure on devices such as smartphones and tablets
Start the access point for the Miele domestic appliance. To do this, try one of the following options.
Option 1:
Select Settings > Miele@home > Set up > Connection method Via app.
Result: The Miele domestic appliance’s own access point will start up for 30 minutes.
Option 2:
Reset the module; see “XKM 3100 W communication module – Carrying out a restart and restoring the factory default settings”.
Switch on the domestic appliance.
Select Settings > Networking on.
Result: The Miele domestic appliance’s own access point will start up for 30 minutes.
Option 3:
Reset the module; see “XKM 3100 W communication module – Carrying out a restart and restoring the factory default settings”.
Result: The Miele domestic appliance’s own access point will start up for 30 minutes.
Select Settings > Wi-Fi > Miele domestic appliance Wi-Fi.
The name of the domestic appliance Wi-Fi network is always: Miele@home appliance type; for example: Miele@home-G 7565 SCVi XXL-7.
If the appliance model is not displayed correctly, the electronic data plate has not been completed correctly. In this case, the electronic data plate must be corrected by a service technician. Please contact Miele Service.
Connect the domestic appliance using the serial number on the data plate.
Disconnect the appliance’s own access point and delete or ignore the access point.
Reset the module again; see “XKM 3100 W communication module – Carrying out a restart and restoring the factory default settings”.
A correction has been made to the customer data.
Log out of the Miele app.
Log in again on the Miele app with your login details.
The home network ID (Group ID) does not match other appliances in your user account.
Reset the network settings on your appliance.
Network (pair) the appliance again.
Operating Instructions finder
Here you will find the operating instructions for your Miele appliances
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