The suction nozzle on the dispensing unit (Cappuccinatore) has not been inserted into the appliance correctly or has become deformed.
Figure 1: The suction nozzle is not inserted correctly in the central spout. In this position, the suction nozzle draws in external air and cannot supply milk.
Figure 2: The intake nozzle has become deformed or warped. As a result, the suction nozzle draws in external air and cannot supply milk.
Disconnect the milk pipework.
The dispensing unit is integrated into the central spout.
Pull the stainless steel cover forward and remove it from the central spout.
Pull the dispensing unit down to remove it.
Dampen the individual parts of the dispensing unit under running water.
The dispensing unit is easier to reinsert if the individual parts have been dampened with water beforehand.
Carefully install the dispensing unit back onto the central spout in the correct position. Press firmly to ensure the dispensing unit is securely installed without any gaps; see figure 3.
Put the stainless steel cover back into place.
Connect the milk pipework.
If the fault persists, please contact us or book a repair appointment online.
